Privacy Policy

Premald Care Ltd is the data controller for the information described in this policy. You can contact us at info@premaldcare.co.uk or 01277 210437, or write to us at 101 Hanging Hill Lane, Brentwood, CM13 2HG.

For care enquiries and clients we collect names, contact details, address, date of birth, next-of-kin and emergency contacts, GP and healthcare professional details, care needs, medication information, risk assessments and daily care records.

For job applicants we collect contact details, employment history, references, right-to-work evidence and enhanced DBS check results. For website visitors we collect limited technical data described in our cookie policy.

We use personal data to assess care needs, deliver and record care safely, manage staffing, meet regulatory and safeguarding duties, invoice for services and respond to enquiries.

Our lawful bases are: contract (delivering agreed care), legal obligation (safeguarding, employment and regulatory duties), legitimate interests (service administration and improvement) and consent (marketing emails). Health data is special category data processed for the provision of health and social care.

We share information only where it is necessary: with the carers supporting you, with GPs, district nurses, hospitals, pharmacies and social workers involved in your care, with local authorities or funders where they commission care, and with regulators or safeguarding teams where we are required to do so.

We never sell personal data and we do not share it for advertising purposes.

Care records are retained for eight years after care ends, in line with health and social care record-keeping guidance. Recruitment records for unsuccessful applicants are kept for twelve months. Enquiry records are kept for two years unless you ask us to remove them sooner.

Access to records is restricted to staff who need it. Digital records are held on access-controlled, encrypted systems; paper records are stored securely at our office. All staff receive data protection and confidentiality training, and breaches are logged, investigated and reported where required.

You have the right to be informed, to request a copy of your data, to have inaccurate data corrected, to request erasure or restriction, to object to certain processing, and to withdraw consent for marketing at any time.

To exercise any right, contact info@premaldcare.co.uk. We respond within one month. If you are unhappy with our response you can complain to the Information Commissioner's Office at ico.org.uk.